No proper 1st line staff or reporting tools

I needed stats for my bandwidth utilization for the past few months.<br> I logged into the Customer portal on the Web Africa web page, but could not get the information I was looking for (anytime bandwidth and after hours bandwidth used).<br> <br> I then logged a ticket asking for said information, whereupon I was promptly sent the information which from the website which proved useless to me earlier.<br> When I asked for how I was able to discern between anytime and after hours usage, Stacey rep**** I would need to look at the usage for each day used after hours.<br> So in order to get the information I need, I would need to sit and analyze a report (which is supposed to have summarized all important information already) and then add figures for each day to get a figure for the month.<br> <br> I'm certain that the agent has no clue how ridiculous that sounds, else she would have not suggested it.<br> <br> This is very reason why I'm considering leaving Web Africa.<br> A good network is nothing without support to match.