No one available on live chat

I have been trying to contact your live support since 17h00, it is now 17h48, and all I keep getting is:<br> <br> 0:06:57<br> <br> Live Chat >> Support - Hosting<br> Your Question: Guys this is urgent, I need assistance<br> Please wait and one of our operators will be with you shortly.<br> Your request is important to us. Please wait and one of our operators will be with you shortly.<br> Your request is important to us. Please wait and one of our operators will be with you shortly.<br> Your request is important to us. Please wait and one of our operators will be with you shortly.<br> Your request is important to us. Please wait and one of our operators will be with you shortly.<br> Your request is important to us. Please wait and one of our operators will be with you shortly.<br> Your request is important to us. Please wait and one of our operators will be with you shortly.<br> <br> There was 1 person ahead of me the first time and now there are 0. I have an urgent matter that needs handling for a client of yours in that the IP needs changing in the DNS and i cant get hold of anyone. I can't submit a support ticket because I don't have credentials