No LTE service yet no one can fix it
I have had probably one of the worst experiences i have ever had with a company. Firstly - we Africa offers a 3-5working day delivery period, needless to say that this was false advertising! I signed up on the 31st and only recieved my sim card on the 9th. After endless phone calls to both web africa and their delivery company they finally disclosed that the website was infact incorrect.
Secondly - today is now the 13th and i still have not even made use of my wifi as it is not working. I have made R290 worth of phone calls to useless call center agents and support staff who never get back to you, never send what they promise and never sort the issues out i mean whats the use of having a support center if no one can even escalate your queries???
Thirdly- if you take a sim only package you get credited with a monetary value. My account got debited for my monthly premium yet i have no LTE and what happened to my credit?
How many days more will i sit without wifi and how many more arguments should i have before someone actually helps???
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah