No live support after sale is concluded

We are a new customer with Webafrica with 2 fibre 10Meg lines. I must admit that the ordering and installation of the lines was quick and efficient but sadly that is where their efficiency ends.

I've been trying to contact their support team via telephone as well as on their 'super-duper' Whatsapp connection - and I'm still waiting. This is day 3. I did manage to connect to someone today eventually via Whatsapp but that connection lasted all of 2 messages and then no response. I was asked me how I was! (after waiting 2 hours for someone to answer - I'm not interested in telling someone how I am) I just want the problem fixed.

As far as I am concerned a Company is rated on their support infrastructure as this is where the help is usually needed. The star system on Hello Peter starts at 1 star but I feel that even this amount of credit is not worthy.