NY
Nirendhra Y
1 reviews | Active since May 2026
25 May 2026, 08:21
No Invoice Received for Billing
I have been requesting a copy of an invoice via WhatsApp and have been continuously being told since the 6 May 2026 that the matter will be escalated to the Finance Team. This was four times. on the 21 May 2026 I emailed ***, still no response. No feedback regarding delay. However, if payment is delayed i am sure services will be suspended.
Helpful (0)
Replies (11)0
Replies (11)
Webafrica's replyOfficial
25 May 2026, 08:47 Hi Nirendhra,Thank you for bringing this to our attention, and we’re really sorry for the frustration and lack of feedback you’ve experienced. That’s not the level of service we aim to provide. We completely understand your concern, especially when it comes to something as important as billing.We’ve followed up directly with our Finance Team regarding your invoice request, and your profile is currently under active review. We’ve asked that your invoice be prioritised and sent to you as soon as possible.We also hear your concern about the delays and repeated escalations without resolution, and we’re addressing this internally to ensure better communication and turnaround times going forward.We appreciate your patience and truly value your support. If there’s anything further we can assist with in the meantime, please don’t hesitate to let us know; we’re here to help.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply25 May 2026, 08:47
Official
Hi Nirendhra,Thank you for bringing this to our attention, and we’re really sorry for the frustration and lack of feedback you’ve experienced. That’s not the level of service we aim to provide. We completely understand your concern, especially when it comes to something as important as billing.We’ve followed up directly with our Finance Team regarding your invoice request, and your profile is currently under active review. We’ve asked that your invoice be prioritised and sent to you as soon as possible.We also hear your concern about the delays and repeated escalations without resolution, and we’re addressing this internally to ensure better communication and turnaround times going forward.We appreciate your patience and truly value your support. If there’s anything further we can assist with in the meantime, please don’t hesitate to let us know; we’re here to help.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
NY
Nirendhra Y's updateReviewer Update
27 May 2026, 09:52Good morning,
48hrs have past, I have still not received a copy of my invoice billed on the 02 May 2026, payment for June is around the corner.
48hrs have past, I have still not received a copy of my invoice billed on the 02 May 2026, payment for June is around the corner.
NY
Nirendhra Y's update27 May 2026, 09:52
Reviewer Update
Good morning,
48hrs have past, I have still not received a copy of my invoice billed on the 02 May 2026, payment for June is around the corner.
48hrs have past, I have still not received a copy of my invoice billed on the 02 May 2026, payment for June is around the corner.
Webafrica's replyOfficial
27 May 2026, 09:57Good morning Nirendhra,Thank you for following up, and we completely understand your urgency, especially with your next billing cycle approaching. We appreciate how important it is to have your invoice on time so you can manage your payments without any uncer*****y.We’ve submitted a further follow-up with our Finance Team on your request to retrieve and send the invoice dated 02 May 2026, and we’ve asked for it to be prioritised due to the delay you’ve already experienced. This has been flagged for urgent attention so it can be resolved as quickly as possible.We do acknowledge the inconvenience caused by the turnaround time and the lack of timely feedback so far, and we’re actively pushing for clearer and faster updates on this case. As soon as we receive the invoice, it will be sent through to you without delay.We appreciate your patience while this is being finalised and we’re here to ensure it gets resolved properly.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 May 2026, 09:57
Official
Good morning Nirendhra,Thank you for following up, and we completely understand your urgency, especially with your next billing cycle approaching. We appreciate how important it is to have your invoice on time so you can manage your payments without any uncer*****y.We’ve submitted a further follow-up with our Finance Team on your request to retrieve and send the invoice dated 02 May 2026, and we’ve asked for it to be prioritised due to the delay you’ve already experienced. This has been flagged for urgent attention so it can be resolved as quickly as possible.We do acknowledge the inconvenience caused by the turnaround time and the lack of timely feedback so far, and we’re actively pushing for clearer and faster updates on this case. As soon as we receive the invoice, it will be sent through to you without delay.We appreciate your patience while this is being finalised and we’re here to ensure it gets resolved properly.Warm regards,
Webafrica Crew
Webafrica Crew
NY
Nirendhra Y's updateReviewer Update
09 Jun 2026, 09:15Good Morning Webafrica Crew, it has been a month since I requested a copy of invoice for billing on 02 May 2026. Today i followed up with the crew I am being given another story to contact Vumatel. I am given to understand you are responsible for billing. I have been billed for June, and invoice is available for download however I have not received invoice for May 2026.
NY
Nirendhra Y's update09 Jun 2026, 09:15
Reviewer Update
Good Morning Webafrica Crew, it has been a month since I requested a copy of invoice for billing on 02 May 2026. Today i followed up with the crew I am being given another story to contact Vumatel. I am given to understand you are responsible for billing. I have been billed for June, and invoice is available for download however I have not received invoice for May 2026.
Webafrica's replyOfficial
09 Jun 2026, 10:05Hi Nirendhra,
We understand your frustration here, especially as this has been ongoing since your initial request on 02 May 2026 and you’ve still not received the May invoice, despite already being billed and able to access the June invoice. Having to follow up multiple times and then being redirected creates unnecessary confusion and delay.This has now been escalated to VumaReach to assist with retrieving and issuing the May 2026 invoice so the correct billing record can be provided to you. We’ve flagged this as part of a billing continuity issue to ensure it is treated correctly between the network and billing systems.While billing support sits with us, invoices linked to the network layer sometimes require direct retrieval from VumaReach systems, which is why this escalation has been raised to ensure nothing is missed between platforms.We’ll follow this through and provide feedback as soon as the invoice has been located and issued to you.Warm regards,
Webafrica Crew
We understand your frustration here, especially as this has been ongoing since your initial request on 02 May 2026 and you’ve still not received the May invoice, despite already being billed and able to access the June invoice. Having to follow up multiple times and then being redirected creates unnecessary confusion and delay.This has now been escalated to VumaReach to assist with retrieving and issuing the May 2026 invoice so the correct billing record can be provided to you. We’ve flagged this as part of a billing continuity issue to ensure it is treated correctly between the network and billing systems.While billing support sits with us, invoices linked to the network layer sometimes require direct retrieval from VumaReach systems, which is why this escalation has been raised to ensure nothing is missed between platforms.We’ll follow this through and provide feedback as soon as the invoice has been located and issued to you.Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 10:05
Official
Hi Nirendhra,
We understand your frustration here, especially as this has been ongoing since your initial request on 02 May 2026 and you’ve still not received the May invoice, despite already being billed and able to access the June invoice. Having to follow up multiple times and then being redirected creates unnecessary confusion and delay.This has now been escalated to VumaReach to assist with retrieving and issuing the May 2026 invoice so the correct billing record can be provided to you. We’ve flagged this as part of a billing continuity issue to ensure it is treated correctly between the network and billing systems.While billing support sits with us, invoices linked to the network layer sometimes require direct retrieval from VumaReach systems, which is why this escalation has been raised to ensure nothing is missed between platforms.We’ll follow this through and provide feedback as soon as the invoice has been located and issued to you.Warm regards,
Webafrica Crew
We understand your frustration here, especially as this has been ongoing since your initial request on 02 May 2026 and you’ve still not received the May invoice, despite already being billed and able to access the June invoice. Having to follow up multiple times and then being redirected creates unnecessary confusion and delay.This has now been escalated to VumaReach to assist with retrieving and issuing the May 2026 invoice so the correct billing record can be provided to you. We’ve flagged this as part of a billing continuity issue to ensure it is treated correctly between the network and billing systems.While billing support sits with us, invoices linked to the network layer sometimes require direct retrieval from VumaReach systems, which is why this escalation has been raised to ensure nothing is missed between platforms.We’ll follow this through and provide feedback as soon as the invoice has been located and issued to you.Warm regards,
Webafrica Crew
NY
Nirendhra Y's updateReviewer Update
21 Jul 2026, 18:46 Dear Webafrica Team,Today I took the opportunity to read several customer reviews and, to be fair, I agree with the general sentiment that when a fibre service goes offline, your technical support team is usually very efficient in resolving the issue. Unfortunately, the same cannot be said for your Finance and Administration departments.Following your last response on 9 June 2026, I received an invoice the next day. Unfortunately, it was the incorrect invoice, as I later discovered that it related to May 2025 and not to the service period in question.On the same day, I rep**** and queried the discrepancy. A day later, I was requested to provide clarification regarding the reimbur*****t I was querying. On 12 June 2026, I responded with the requested proof of payment (POP) and was advised that the matter would be escalated to the Finance Team.On 16 June 2026, I received a very strange response confirming that hardware had been returned and that a credit had been logged pending approval. This was highly concerning, as I have returned no hardware and my fibre service remains active.Then, on 18 June 2026, I received the following message:"We can confirm that the payment allocation and invoice generation have been escalated with our Finance team. We will notify you the moment we receive feedback from the team."To date, I am still waiting.On 6 July 2026, I followed up once again and received the following response:"We have escalated the issue with the Internal Developers. The moment we receive feedback we will notify you."It is now 21 July 2026, more than six weeks since this matter was first raised, and I am still unable to obtain a copy of the invoice for services that were billed and paid for on 2 May 2026.I would appreciate an urgent response and a clear explanation as to why it has taken so long to provide a copy of an invoice that should be readily available. More importantly, I require the correct invoice for the service billed and paid for on 2 May 2026 without any further delays.Contact Details:
Niren
***Kind regards,Niren Yenketswamy
Niren
***Kind regards,Niren Yenketswamy
NY
Nirendhra Y's update21 Jul 2026, 18:46
Reviewer Update
Dear Webafrica Team,Today I took the opportunity to read several customer reviews and, to be fair, I agree with the general sentiment that when a fibre service goes offline, your technical support team is usually very efficient in resolving the issue. Unfortunately, the same cannot be said for your Finance and Administration departments.Following your last response on 9 June 2026, I received an invoice the next day. Unfortunately, it was the incorrect invoice, as I later discovered that it related to May 2025 and not to the service period in question.On the same day, I rep**** and queried the discrepancy. A day later, I was requested to provide clarification regarding the reimbur*****t I was querying. On 12 June 2026, I responded with the requested proof of payment (POP) and was advised that the matter would be escalated to the Finance Team.On 16 June 2026, I received a very strange response confirming that hardware had been returned and that a credit had been logged pending approval. This was highly concerning, as I have returned no hardware and my fibre service remains active.Then, on 18 June 2026, I received the following message:"We can confirm that the payment allocation and invoice generation have been escalated with our Finance team. We will notify you the moment we receive feedback from the team."To date, I am still waiting.On 6 July 2026, I followed up once again and received the following response:"We have escalated the issue with the Internal Developers. The moment we receive feedback we will notify you."It is now 21 July 2026, more than six weeks since this matter was first raised, and I am still unable to obtain a copy of the invoice for services that were billed and paid for on 2 May 2026.I would appreciate an urgent response and a clear explanation as to why it has taken so long to provide a copy of an invoice that should be readily available. More importantly, I require the correct invoice for the service billed and paid for on 2 May 2026 without any further delays.Contact Details:
Niren
***Kind regards,Niren Yenketswamy
Niren
***Kind regards,Niren Yenketswamy
Webafrica's replyOfficial
22 Jul 2026, 08:53Hi Niren,Thank you for providing such a detailed timeline of your query.We've reviewed your feedback and can confirm that this matter has been logged with our Billing Team for further assistance. The team will investigate the outstanding invoice request and the discrepancies you've highlighted to ensure the correct documentation is provided.We understand that you've been waiting for a considerable time, and we've requested that the matter be attended to as a priority.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply22 Jul 2026, 08:53
Official
Hi Niren,Thank you for providing such a detailed timeline of your query.We've reviewed your feedback and can confirm that this matter has been logged with our Billing Team for further assistance. The team will investigate the outstanding invoice request and the discrepancies you've highlighted to ensure the correct documentation is provided.We understand that you've been waiting for a considerable time, and we've requested that the matter be attended to as a priority.Warm regards,
Webafrica Crew
Webafrica Crew
NY
Nirendhra Y's updateReviewer Update
05 Aug 2026, 11:22Good Day WebAfrica ,
It has been three months since I have made a request for a copy of an invoice, to me there seems to be no urgency in resolving this issue, the issue was with finance the moved to IT not sure where it is sitting currently maybe you should reimburse me for the payment that you unable to provide an invoice for
It has been three months since I have made a request for a copy of an invoice, to me there seems to be no urgency in resolving this issue, the issue was with finance the moved to IT not sure where it is sitting currently maybe you should reimburse me for the payment that you unable to provide an invoice for
NY
Nirendhra Y's update05 Aug 2026, 11:22
Reviewer Update
Good Day WebAfrica ,
It has been three months since I have made a request for a copy of an invoice, to me there seems to be no urgency in resolving this issue, the issue was with finance the moved to IT not sure where it is sitting currently maybe you should reimburse me for the payment that you unable to provide an invoice for
It has been three months since I have made a request for a copy of an invoice, to me there seems to be no urgency in resolving this issue, the issue was with finance the moved to IT not sure where it is sitting currently maybe you should reimburse me for the payment that you unable to provide an invoice for
Webafrica's replyOfficial
06 Aug 2026, 10:03Hi Niren,
Thank you for your follow-up. We understand how frustrating it must be to still be waiting for feedback after requesting a copy of an invoice several months ago. We appreciate that you're looking for a resolution and clear communication on a matter that should have been addressed much sooner.We've requested that our Billing Team follow up on the escalation and review the status of your invoice request. The team has been asked to provide you with direct feedback regarding the outstanding documentation and the way forward.
Warm regards,
Webafrica Crew
Thank you for your follow-up. We understand how frustrating it must be to still be waiting for feedback after requesting a copy of an invoice several months ago. We appreciate that you're looking for a resolution and clear communication on a matter that should have been addressed much sooner.We've requested that our Billing Team follow up on the escalation and review the status of your invoice request. The team has been asked to provide you with direct feedback regarding the outstanding documentation and the way forward.
Warm regards,
Webafrica Crew
Webafrica's reply06 Aug 2026, 10:03
Official
Hi Niren,
Thank you for your follow-up. We understand how frustrating it must be to still be waiting for feedback after requesting a copy of an invoice several months ago. We appreciate that you're looking for a resolution and clear communication on a matter that should have been addressed much sooner.We've requested that our Billing Team follow up on the escalation and review the status of your invoice request. The team has been asked to provide you with direct feedback regarding the outstanding documentation and the way forward.
Warm regards,
Webafrica Crew
Thank you for your follow-up. We understand how frustrating it must be to still be waiting for feedback after requesting a copy of an invoice several months ago. We appreciate that you're looking for a resolution and clear communication on a matter that should have been addressed much sooner.We've requested that our Billing Team follow up on the escalation and review the status of your invoice request. The team has been asked to provide you with direct feedback regarding the outstanding documentation and the way forward.
Warm regards,
Webafrica Crew
NY
Nirendhra Y's updateReviewer Update
07 Sept 2026, 14:34Webafrica Crew,
I has been four months since I requested for a copy of an invoice. It has been a month since your last response; I am still awaiting a response from your team since your last message on the 06 Aug 2026.
Maybe it is now time for me to write to the Ombudsman for assistance as all I receive is messages no action.
I has been four months since I requested for a copy of an invoice. It has been a month since your last response; I am still awaiting a response from your team since your last message on the 06 Aug 2026.
Maybe it is now time for me to write to the Ombudsman for assistance as all I receive is messages no action.
NY
Nirendhra Y's update07 Sept 2026, 14:34
Reviewer Update
Webafrica Crew,
I has been four months since I requested for a copy of an invoice. It has been a month since your last response; I am still awaiting a response from your team since your last message on the 06 Aug 2026.
Maybe it is now time for me to write to the Ombudsman for assistance as all I receive is messages no action.
I has been four months since I requested for a copy of an invoice. It has been a month since your last response; I am still awaiting a response from your team since your last message on the 06 Aug 2026.
Maybe it is now time for me to write to the Ombudsman for assistance as all I receive is messages no action.
Webafrica's replyOfficial
07 Sept 2026, 15:11Hi Nirendhra,
We understand how frustrating it is to have been waiting four months for a copy of your invoice, particularly after your last communication with us on 6 August 2026 without receiving the requested document.We’ve submitted a follow-up to the relevant team regarding your outstanding invoice request and asked them to assist with getting this addressed. We appreciate your patience while the matter is being followed up.Warm regards,
Webafrica Crew
We understand how frustrating it is to have been waiting four months for a copy of your invoice, particularly after your last communication with us on 6 August 2026 without receiving the requested document.We’ve submitted a follow-up to the relevant team regarding your outstanding invoice request and asked them to assist with getting this addressed. We appreciate your patience while the matter is being followed up.Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 15:11
Official
Hi Nirendhra,
We understand how frustrating it is to have been waiting four months for a copy of your invoice, particularly after your last communication with us on 6 August 2026 without receiving the requested document.We’ve submitted a follow-up to the relevant team regarding your outstanding invoice request and asked them to assist with getting this addressed. We appreciate your patience while the matter is being followed up.Warm regards,
Webafrica Crew
We understand how frustrating it is to have been waiting four months for a copy of your invoice, particularly after your last communication with us on 6 August 2026 without receiving the requested document.We’ve submitted a follow-up to the relevant team regarding your outstanding invoice request and asked them to assist with getting this addressed. We appreciate your patience while the matter is being followed up.Warm regards,
Webafrica Crew