No internet struggling with support.

I have the internet line from vuma through webafrica. I have tried to communicate with their support on whatsapp for almost a week now because my internet is down from saturday 2 October 2021. The one support agent ( not naming or pointing fingers) Helped me to confirm that my payment was done correctly and that my line wouldve been reconnected within 24 hours since yesterday half past 11am. My line is still down and I am not getting feedback as to why the line is not connected or what is wrong. I realy want to use my internet that I paid for that is not even useable now.