No Internet Since Wednesday – Ticket WA408514 Still Unresolved

I have been without internet since Wednesday, and despite multiple attempts to contact Webafrica via WhatsApp, email, and phone, there has been no resolution. I logged a support ticket (WA408514) which clearly states that the line is down, yet no technician has been dispatched, and I have received no meaningful updates.

I am requesting immediate escalation of this issue to a Senior Support Agent or Customer Care Manager. I expect a technician to be sent out urgently and for my internet service to be restored without further delay.