LJ
Liezel J

1 reviews | Active since Feb 2018

27 Sept 2018, 14:53

No internet - Shocking service

In short our internet was down on the 24th (Braaiday). Phoned in for help, Mr Masiphempe was trying to help, after half and hour or so he mentioned that someone will have to come out to check the connection at home - so I asked when that will be - only to hear after 48 hours! Now really? I work from home and need internet, I can't be without internet connection and wait for a technician to come out after 48 hours! I asked Masiphempe I want to speak to his supervisor/manager - apparently no one was available. Shocking Webafrica - Really schocking service!

0
Replies (2)
Webafrica
Webafrica's reply28 Sept 2018, 07:31
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica
Webafrica's reply28 Sept 2018, 07:31
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica