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Duduzile M

1 reviews | Active since Dec 2017

10 Jun 2018, 08:28

no internet service...sim card has no service:

after such a hustle with the router: now no internet service...sim card has no service Received the router after endless emails, now another issue the SIM card has no Service...send thru numerous emails again and was advised the issues has been escalated till today still been escalated since the 3rd of June...no update nothing...

Web Africa ever since I joined this internet service provider never received any joy, just migraines...and have been paying for the service I have never even used...

I am annoying, frustrated and furious...

0
Replies (3)
Webafrica
Webafrica's reply11 Jun 2018, 07:45
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

DM
Duduzile M's update12 Jun 2018, 07:39
Reviewer Update
this are all the ticket number i have received from all my escalation...:(ID: 193712).......(ID: 192859)........(ID: 192852),, and i must create a new ticket again...
Webafrica
Webafrica's reply12 Jun 2018, 07:41
Official

Hi Duduzile

Thank you for your efforts

This serves as confirmation of receipt of your inquiry

Regards

Webafrica