NO INTERNET - NEW CUSTOMER

Have a new fibre installation with a red light on router by the globe(ISP) Cannot get hold of ANYONE at webafrica to resolve. Whatsapp support is an absolute joke don't bother they just close the call after saying hi after 30mins, web client zone autocloses call after logging, *** auto closes after logging, sales consultant who sold you the fibre just ignores your emails, and facebook chat does nothing just "esculates", phoning u can sit for hours with it just ringing. Account was debited on the first and router is down! Fibre provider Linkafrica is online. Sitting with little option but to cancel the account, block debit orders and try get the money back! SORT THE INTERNET OUT AND CONTACT ME!!!!!!!!!