No internet for a week

I have not had any fibre connection.since Monday.Webafrica is my service provider and Metrofibre is the fibre line provider. See my review on Metrofibre. I tried to report a fault since Monday. On Thursday after waiting for a tech on over 2 and half hours I got them to report it again. Still nothing has happened as Metto fibre blames the whole street is out and that is a lie. Only 2 houses. Then everyone blames the service provider. Webafrica has a WhatsApp report system and it is terrible as they don’t resolve the problem and you can’t phone anyone. I just wonder who is going to resolve my problem and when.