No internet for 7 days. Shocking Service. No Tech dispatch to residence. Unbelievable!!!

Where do I start? I haven't had internet for the last 7 days. - I logged a fault on the first day via their customer portal fault logging page - WebAfrica changed the fault status to 'fixed' when in actual fact nobody's even come home to fix the actual problem, - I email them saying this is not the case, to which they respond that reference number: *** is closed and therefore need to open a new ticket?! - I then called tech support at 11:10 today, spoke to a gentleman named 'Kubene'. He hung up on me when I proceeded to give him my reference number. - I call back, I am left to ring.