No internet for 6 days - spent about R1000 in prepaid data while still paying the subscribtion; received R156 credit

Fibre line damaged on 7 Aug 2025 4am in Durban area; received poor communication and escalation to Manager who never called. Original ticket for initial issue was closed on 9 Aug when fibre line was repaired and we had to raise a new ticket as our internet was not restored and had to keep following up and called for feedback which was mainly that metrofibre is working on it. Fibre returned on 12 Aug at 3pm.

No internet for 6 days - spent about R1000 in prepaid data while still paying the subscribtion; received R156 credit. I requested for the incident report and details on how there will not be a repeat; no response from our ISP. We can't even cancel as we must pay about R1000 cancel fee; this should be waived as the webafrica service is not worth it.