No internet for 6 days now

I have been having issues with the Internet connection for a couple of weeks now where it would just drop, but a simple reboot would solve the issue albeit temporarily. After a while the connection seemed to stabilise-the calm before the storm.

With it having stabilised I paid the fee for the next month early enough and as soon as I had done that the connection just died. Later that Friday, at about 3pm, I called customer service and I was on hold for 26 minutes. I was fed up with waiting and put the phone down having spoken to no one.

Tried calling again the next morning and finally managed to get through to someone. Said person told me that they would pass the info on to the fibre provider to investigate if it's on my end or theirs. I waited until that afternoon and called again to ask for an update. I was told there was a 24 to 48 hour turnover time. The customer service rep told me that when they receive an update I will be emailed.

I waited until Monday afternoon before going online and voicing my discontent. They rep**** almost a day later and told me to send them my customer code and they will look into it. I did that and it is now Thursday and I have been told nothing.

Right now I am not a happy customer. Customer service doesn't seem to be their suit.