1 reviews | Active since Aug 2010
NO INTERNET FOR 5 DAYS NOW WITHIN A WEEK OF SIGNING UP
Good day,
So at first I would like to state that this is not only towards WebAfrica but also towards Internet solutions thier upstream provider.
I signed up for the 170 Gb LTE package. Great product but then I got capped at 50 gigs by the upstream provider, Internet solutions. Webafrica logged a ticket with IS, but got no feedback. So phoned IS myself and no one can help me as all the engineers are busy. I spoke to Webafrica, and they stated they can also only do so much. So who can escalate the issue and get it sorted?? I was very pleased with the service I got from Webafrica at first, providing me with although not much, temporary cap in meantime, but I am paying for a service now that I cannot fully use. So far I have missed out on 24 Gb's this week which I could've used, if you take the total cap allocated per month divided by the weeks, and the average usage per day.
Please guys, I do believe I made the correct decision to move to webafrica, and I know that you get issues at times, but I am however disappointed that I have to ask for constant feedback for 4 days and no one can actually assist and help me.
Looking forward to hearing from you.
Kind Regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah