No internet for 3 months and still got billed after I cancelled the service.

Yet another bad review among thousands—and now I understand why. I moved house and wanted to stick with Webafrica as my provider, but ended up going three months without internet. Despite countless WhatsApp support chats, no one could actually help us get connected. Eventually, we gave up and cancelled the service—only to continue being billed.

To make things worse, they slapped us with a R1000 cancellation fee that was never mentioned. We even returned the router, but still had to pay for all those months without internet and the cancellation fee. Absolutely ridiculous.

And don’t get me started on the WhatsApp support—it’s the only way to contact them, and it’s completely useless.