E
Edith
1 reviews | Active since Apr 2026
20 Apr 2026, 15:34
No internet for 2 se...
No internet for 2 separate days in 2 weeks because it takes about 24 hours to correct the wrong Also it takes time to get someone to reply to your request 3rd you wait a longer time while they are looking for the person to to talk with
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Replies (1)
Webafrica's replyOfficial
20 Apr 2026, 15:42Hello Edith,
We understand how frustrating and disruptive it must be to experience repeated internet outages over a short period, especially when each issue takes time to resolve and communication delays add to the inconvenience.
We also recognise how challenging it is when responses are delayed and when there is additional waiting time while issues are being escalated between teams. This is not the experience we aim to deliver.
We will be sharing your feedback with our Service Quality Team for review, as this will help us improve both response times and overall support efficiency.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll be happy to assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and disruptive it must be to experience repeated internet outages over a short period, especially when each issue takes time to resolve and communication delays add to the inconvenience.
We also recognise how challenging it is when responses are delayed and when there is additional waiting time while issues are being escalated between teams. This is not the experience we aim to deliver.
We will be sharing your feedback with our Service Quality Team for review, as this will help us improve both response times and overall support efficiency.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll be happy to assist you directly.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 15:42
Official
Hello Edith,
We understand how frustrating and disruptive it must be to experience repeated internet outages over a short period, especially when each issue takes time to resolve and communication delays add to the inconvenience.
We also recognise how challenging it is when responses are delayed and when there is additional waiting time while issues are being escalated between teams. This is not the experience we aim to deliver.
We will be sharing your feedback with our Service Quality Team for review, as this will help us improve both response times and overall support efficiency.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll be happy to assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and disruptive it must be to experience repeated internet outages over a short period, especially when each issue takes time to resolve and communication delays add to the inconvenience.
We also recognise how challenging it is when responses are delayed and when there is additional waiting time while issues are being escalated between teams. This is not the experience we aim to deliver.
We will be sharing your feedback with our Service Quality Team for review, as this will help us improve both response times and overall support efficiency.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll be happy to assist you directly.
Warm regards,
Webafrica Crew