No Internet for 10days

I have been with webafrica since 2020 - i have 2 LTE unlimited internet services with them. For the past 10 days i had no internet - i logged 6 line fault or service inactive calls but still they are unable to resolve my issue. I have now been forced to cancel both my services because they just dont come back to me with a resolution. I need my internet and i have been enjoying the service for the past 2yrs but my life and business is dependent on an active internet service and this whatsapp attempts to resolve my issue is causing more frustration then anything else.