No internet connection with fibre

On the 9th of May I contacted openserve africaweb to logged a call that my fibre services is offline, I tried rebooting and plugging on and off but it still said no internet connection and service. There is no call center number or email address that they have for consumers to contact them directly to get in contact with an agent, you need to use the robotic what's up,system that took me hours for an agent to listen to my querry. Im currently writing exams online now I'm using my cell phone as a Hotspot to use my computer. No technician has contacted me to enquire or check why my line is disconnected, i pay monthly via debit order and there's no urgency with this company, im so frustrated because of the inconvenience, I followed up yesterday and I was told webafrica is still investigating, I followed up today but I'm still not getting any joy. Come month end they will expect the full amount of their debit. But there's just no gumtion in the manor in which they conduct services. Im highly annoyed and im on the verge of canceling and looking for a more reputable service provider, I've heard mweb and afrihost are on top of things. They dont leave consumers in the dark wondering when and what. I would not recommend them to anyone. Terrible unreliable no satisfaction at all. Im still sitting on ice waiting patiently for feedback for my fault to be fixed. Im feeling a bitter rage. Unsatisfactory consumer services. They are a lame excuse on a competitive market.