No internet connection since installation on June 1

Dear WebAfrica,

I am writing to express my disappointment and frustration with the lack of action regarding the activation of my fibre connection. Despite my repeated requests and numerous assurances from your customer service representatives, my fibre connection has not been activated as promised. This ongoing delay in providing the service for which I have already paid is unacceptable.

I have diligently followed up with your customer service department on multiple occasions, but each time, I have received vague responses and empty promises. This lack of transparency and failure to provide a definite timeline for resolution is highly disappointing. As a new customer, I expected a higher level of service and professionalism from your company.

Furthermore, this delayed activation of my fibre connection has caused significant inconvenience and disruption to my daily life. I rely on a stable and high-speed internet connection for various professional and personal activities, and this delay has severely impacted my ability to carry out my responsibilities and enjoy a seamless online experience.

In light of these issues, I kindly request the following actions to be taken immediately:

Promptly activate my fibre connection before 27 June 2023. Provide a detailed explanation for the repeated delays and miscommunications regarding the activation process. Offer appropriate compensation for the inconvenience and disruption caused by the delayed activation, considering the extent of time and effort expended in following up with your company.

I trust that you will understand the urgency of this matter and take swift action to resolve the issue. Failing to do so will leave me with no choice but to consider alternative service providers.