tK
tony K
1 reviews | Active since Jul 2013
13 Apr 2015, 16:34
No Internet connection No respond
I have no Internet connection 7 days now but still no response. Even can not get hold of one of consultants. Call center dose not receive phone calls, don't response on emails
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Replies (1)
Webafrica's replyOfficial
23 Apr 2015, 10:44Hello kimtony,
So sorry this issue had to drag this long to be resolved.
Our guys have advised that they were in touch with you via the ticket system frequently and you have confirmed that this issue has been resolved. Credit notes have been added on your account for the downtime and it takes up to 72 hours for our Invoicing and Collections team to approve.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
So sorry this issue had to drag this long to be resolved.
Our guys have advised that they were in touch with you via the ticket system frequently and you have confirmed that this issue has been resolved. Credit notes have been added on your account for the downtime and it takes up to 72 hours for our Invoicing and Collections team to approve.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply23 Apr 2015, 10:44
Official
Hello kimtony,
So sorry this issue had to drag this long to be resolved.
Our guys have advised that they were in touch with you via the ticket system frequently and you have confirmed that this issue has been resolved. Credit notes have been added on your account for the downtime and it takes up to 72 hours for our Invoicing and Collections team to approve.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
So sorry this issue had to drag this long to be resolved.
Our guys have advised that they were in touch with you via the ticket system frequently and you have confirmed that this issue has been resolved. Credit notes have been added on your account for the downtime and it takes up to 72 hours for our Invoicing and Collections team to approve.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team