No internet connection for the past 3 days

Very disappointed in the services provided. My neighbour had installed a new line and somehow it affected my connection. For the past 3 days I'm explaining to them that there's been an issue and their reasons differ every day.

At first they claimed it's an outage and will update me if it's restored. They did no such thing. The second day,, I had to follow up with them and this time they informed me that they will log my complain. I explained to the agent that I'm a student and I need my internet connection because it's required for me to be on my portal constantly downloading learning materials I even explained to the agent that I have an assignment due tomorrow. The only thing she did was tell me that my fault has been logged. An email was sent to me with the priority level being a 1. Which means I'll have to wait 3 days for them to restore my internet connection. It's very disappointing and frustrating at how much importance they give to such calls. They not even considate enough to prioritize the fault even after knowing I'm going to miss my submission of assignment.