No internet connection for days

I am extremely disappointed with the service I’ve received from Webafrica. I paid my account in full on the 1st of April 2026, yet I have had no internet connection since then. It is now several days later, and the issue has still not been resolved.

Due to the lack of service and no clear resolution or communication, I was forced to make an alternative plan and have since signed up with Rain Fibre just to have a working connection.

At this point, I am requesting a full refund for the period I paid for but did not receive any service. It is unacceptable to pay for a service and be left without connectivity for days on end.

I hope this matter can be resolved urgently.