No internet connection for a month

Hello Peter..... I activated my service with Webafrica on the 2nd of June, till this day I have no internet connection, and basically haven't connected since installation. We are literally on the phone with their agents daily, but they fail to assist. Technicians have been at my place and they couldn't assist as well. I have requested cancellation, I was told I need to pay a cancellation fee of R1000...for a service I paid for and didn't use, imagine. Please help me connect with Webafrica so I can cancel their services and look for a better ISP. This is beyond TERRIBLE service.