NV
Noluthando V
1 reviews | Active since Dec 2015
05 Jun 2026, 10:52
No internet connection
I am out of servic e for more than a month, I am waiting on Octotel for the past 3 days to resolve the issue. I paid MWEB and I feel like tghey are not doing much . I am very dissapointed with gthe kidn of service you provide. We pay for the service becouse we need it. having to buy DATA and Pay for wifi that si not working is wrong. I get the same response for the past 3 days as if they copy and paste a scripy " we have escalated the issue Octotel will contact you. I followed up more than 16 times already. I am very frastrated
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Webafrica's replyOfficial
05 Jun 2026, 11:35Hi Noluthando, we hear how frustrating this has been for you, especially being without service for over a month and still needing to rely on mobile data just to stay connected. That’s a significant disruption, and your frustration around the repeated “escalation” updates without visible progress is completely understandable.A fault has been logged and escalated with Octotel, as they are the underlying fibre network provider responsible for resolving line-related issues. We also recognise that repeated follow-ups without resolution can feel like the same message is being repeated, and that clearly isn’t helpful when you need actual progress.At this stage, the fault is actively with Octotel, and we will continue to follow up on the escalation until a resolution or clear update is provided. Your case remains open and under review while we push for feedback from their side.We understand how disruptive this is and appreciate your patience while the network issue is being worked on.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 11:35
Official
Hi Noluthando, we hear how frustrating this has been for you, especially being without service for over a month and still needing to rely on mobile data just to stay connected. That’s a significant disruption, and your frustration around the repeated “escalation” updates without visible progress is completely understandable.A fault has been logged and escalated with Octotel, as they are the underlying fibre network provider responsible for resolving line-related issues. We also recognise that repeated follow-ups without resolution can feel like the same message is being repeated, and that clearly isn’t helpful when you need actual progress.At this stage, the fault is actively with Octotel, and we will continue to follow up on the escalation until a resolution or clear update is provided. Your case remains open and under review while we push for feedback from their side.We understand how disruptive this is and appreciate your patience while the network issue is being worked on.Warm regards,
Webafrica Crew
Webafrica Crew