No internet connection

If there was an option for 0 Stars- I would have dated WebAfrica Zero stars.

I recently had fibre installed in my unit... They were Very quick to debit their premium for activation fee...

The router was delivered, which has NEVER worked to date. Metro fibre came to activate the fibre, which they did... However since Monday, we have been sitting without excess to internet.

There's no no customer support line, you mostly rely in WhatsApp. They take 2 to 3 days for an agent to pick up your request, and they try and assist you via WhatsApp.

I was told to reboot the router, which I did... Multiple times... But we still don't have access to internet.

I asked them to dispatch a technician to come and take a look... They gave me a Loooonngg method to try to do a manual set up, which I am unable to understand nor comprehend.

I am VERY Angry, not to mention disappointed with thr e service I am receiving from Web Africa