No Internet

WOW!!!! WebAfrica, after 6 years of good service you guys have really dropped the ball. I opted to use your moving service as I thought it would be a great and stressless process, sjoe was I wrong!!! This is you stated: "MOVING HOME CAN BE STRESSFUL BUT MOVING YOUR INTERNET CONNECTION SHOULDN’T BE. WE CAN’T PACK YOUR BOXES OR CARRY YOUR FURNITURE, BUT WE CAN MAKE MOVING YOUR INTERNET A BREEZE." what a load of BS. Firstly I had to fight to not get double billed, then they said I am getting a new router and so I have been waiting and trying to follow up and have now found out that WebAfrica do not give new routers out with the moving home service, WOW if they where upfront I could of saved 3 days of the pain with no internet and losing business. Now that we have established that I must use my own router, everting is working my side, but the Vumatel Fibre router needs to be reprogramed to accept the settings, more delays…. If this service is so hassle free and a breeze, then why don’t they find out what fibre router is going to be at my new premises and cater for this?

Almost 10 days with no internet in a time where everyone is working from home is not fun! So, a fault has been logged with Vumatel with the fibre line on the 6th when this could have been done when I moved in on the 30th……. Vumatel will come back to me in 48 hours, so another 2 days!!!! Of course, your cant contact Vumattel directly, you just need to wait until they get back to WebAfrica and then they will get back to me…

Please WebAfrica, sort you SH out!!!!

Ok so still no internet, seems that the fault is on WebAfrica’s back end “Service suspended on radius” this was established yesterday at 16:15, and was promised that I would have internet this morning.

Well what do you know its 12 and still not internet!!!!

Please can I have the service that I am currently paying for.