1 reviews | Active since Apr 2010
No Internet Access for 72hrs
<p>My fibre line went down on Sunday 16th July, and I opened a ticket to report the issue immediatley.</p> <p>I only recieved a response on Monday morning and the issue still hasn't been resolved and I still have no internet access three days laster.</p> <p> </p> <p>I was told that the issue would be escalated to Frogfoot who is their fibre supplier and that the SLA for this escalation would be 24-48hrs, but promised that it never takes that long.</p> <p> </p> <p>Yet here I am, still disconnected, and I never get any update unless I initiate a follow up by myself.</p>
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah