SM
Sibo M
1 reviews | Active since Feb 2016
31 Aug 2026, 07:57
No internet access
On Friday my internet was disconnected, when I enquire was informed there is outage in my area. I did my own investigation over the weekend and found out I am the only one. My collection date with them it is only today I have not yet omitted my debit order. I need an explanation on why only my home does not have internet access. I am a new customer to them I don't know how they operate.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
31 Aug 2026, 12:57Hi Sibo,
We understand how frustrating it must be to be without connectivity, especially when you're a new customer and looking for clarity on why your service has stopped working. This is certainly not the experience we aim to provide. We`ve confirmed that the outage affecting your area has since been resolved. As a first step, please restart your router and allow it a few minutes to reconnect before testing the connection again. If you are still unable to connect, please let us know via direct message what the lights on your Metrofibre ONT (fibre box) are doing, including whether they are solid, flashing, or off. This information will help us determine the most appropriate next steps and assist you further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity, especially when you're a new customer and looking for clarity on why your service has stopped working. This is certainly not the experience we aim to provide. We`ve confirmed that the outage affecting your area has since been resolved. As a first step, please restart your router and allow it a few minutes to reconnect before testing the connection again. If you are still unable to connect, please let us know via direct message what the lights on your Metrofibre ONT (fibre box) are doing, including whether they are solid, flashing, or off. This information will help us determine the most appropriate next steps and assist you further.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 12:57
Official
Hi Sibo,
We understand how frustrating it must be to be without connectivity, especially when you're a new customer and looking for clarity on why your service has stopped working. This is certainly not the experience we aim to provide. We`ve confirmed that the outage affecting your area has since been resolved. As a first step, please restart your router and allow it a few minutes to reconnect before testing the connection again. If you are still unable to connect, please let us know via direct message what the lights on your Metrofibre ONT (fibre box) are doing, including whether they are solid, flashing, or off. This information will help us determine the most appropriate next steps and assist you further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity, especially when you're a new customer and looking for clarity on why your service has stopped working. This is certainly not the experience we aim to provide. We`ve confirmed that the outage affecting your area has since been resolved. As a first step, please restart your router and allow it a few minutes to reconnect before testing the connection again. If you are still unable to connect, please let us know via direct message what the lights on your Metrofibre ONT (fibre box) are doing, including whether they are solid, flashing, or off. This information will help us determine the most appropriate next steps and assist you further.
Warm regards,
Webafrica Crew
SM
Sibo M's updateReviewer Update
31 Aug 2026, 17:40I have restarted as per the supplier's advise.
It worked perfectly, we are now being reconnected again. Thank you for your intervention Hello Peter. Kind regards
It worked perfectly, we are now being reconnected again. Thank you for your intervention Hello Peter. Kind regards
SM
Sibo M's update31 Aug 2026, 17:40
Reviewer Update
I have restarted as per the supplier's advise.
It worked perfectly, we are now being reconnected again. Thank you for your intervention Hello Peter. Kind regards
It worked perfectly, we are now being reconnected again. Thank you for your intervention Hello Peter. Kind regards
Webafrica's replyOfficial
01 Sept 2026, 10:48You're most welcome, Sibo.
Webafrica's reply01 Sept 2026, 10:48
Official
You're most welcome, Sibo.