1 reviews | Active since Jan 2021
No internet
I have been without internet for the past two days, on the second day I received a message saying my ticket has been closed. I go to the webAfrica WhatsApp help desk only for them to tell me your ticket is closed because there are no issues and no one to assist. I pay R825 for my services on top of that I missed a day of work which will not be paid, on the second day I had to find somewhere else to work because of the no work no pay policy we have at work. I cannot miss work. The customer service at webAfrica is disgusting. I really wish you loose business because what is this . I can write a long paragraph about your agents but it's not worth it because I know at the end of the day nothing will change. I am so irate because I myself have worked as a customer service representative for the past 10 years and I have never seen such customer service skills. Who trains your team because honestly they are failing your business. Give this job to people that really know how to do it if you want to save it, without the correct customer service skills your business will never make it.
We understand how critical it is to have a stable internet connection, especially when your ability to work depends on it, and how frustrating it must feel to be in this position while also not receiving the support you expected. Feeling unheard and having to follow up repeatedly only adds to that frustration. This is not the standard of service we aim to deliver.
We can confirm that the fault on your line was previously closed after Vumatel advised that connectivity had been restored. At present, we are seeing your line in an up status, compared to the earlier down status. To help restore your connection on your side, please restart the Vumatel ONT and test the service again.
If the connection remains down, please let us know what happens when you try to connect, along with the status of the PON and LOS lights on the Vumatel ONT. This will help us determine the next steps and move your case forward as efficiently as possible.
Please continue engaging with us via Hello Peter with your test results so we can take this further and work towards getting your connection stable again.
Warm regards,
Webafrica Crew
We understand how critical it is to have a stable internet connection, especially when your ability to work depends on it, and how frustrating it must feel to be in this position while also not receiving the support you expected. Feeling unheard and having to follow up repeatedly only adds to that frustration. This is not the standard of service we aim to deliver.
We can confirm that the fault on your line was previously closed after Vumatel advised that connectivity had been restored. At present, we are seeing your line in an up status, compared to the earlier down status. To help restore your connection on your side, please restart the Vumatel ONT and test the service again.
If the connection remains down, please let us know what happens when you try to connect, along with the status of the PON and LOS lights on the Vumatel ONT. This will help us determine the next steps and move your case forward as efficiently as possible.
Please continue engaging with us via Hello Peter with your test results so we can take this further and work towards getting your connection stable again.
Warm regards,
Webafrica Crew