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samantha N

1 reviews | Active since Jul 2018

10 Jul 2018, 13:26

No Internet

We had this company come install fibre at the property I reside at in January. Up to now 6 months later it has never worked. We call they put you on hold for an hour and then say we will log a ticket. The issue still has not been resolved and yet they charge every month. We have been paying via debit order for 6 month without service and no HELP.

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Replies (1)
Webafrica
Webafrica's reply11 Jul 2018, 11:52
Official

We are so sorry to hear that you have had such a frustrating experience.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Best regards,