K
Kelly
1 reviews | Active since Aug 2026
27 Aug 2026, 16:52
No installer showed up
I was called last week & we set up a date for installation. Did the installer come ? No. The most irritating thing is they told me the person will call me. 8 hours later I am still waiting. It’s unacceptable
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
27 Aug 2026, 16:58Hi Kelly,
We understand how disappointing and frustrating it must have been to have an installation date arranged and then not have the installation proceed as expected, especially when you were waiting for communication that never arrived. This is certainly not the level of service we aim to provide. Having reviewed the matter, we can see that you have since been in contact with our agents. However, we acknowledge that the communication around your installation did not meet expectations and left you without the clarity you deserved.Your feedback regarding the installation experience and communication received will be shared with our Service Quality Team for review and improvement, with a focus on ensuring better communication and a smoother installation journey for our customers.Should you require any further assistance or updates, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing and frustrating it must have been to have an installation date arranged and then not have the installation proceed as expected, especially when you were waiting for communication that never arrived. This is certainly not the level of service we aim to provide. Having reviewed the matter, we can see that you have since been in contact with our agents. However, we acknowledge that the communication around your installation did not meet expectations and left you without the clarity you deserved.Your feedback regarding the installation experience and communication received will be shared with our Service Quality Team for review and improvement, with a focus on ensuring better communication and a smoother installation journey for our customers.Should you require any further assistance or updates, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 16:58
Official
Hi Kelly,
We understand how disappointing and frustrating it must have been to have an installation date arranged and then not have the installation proceed as expected, especially when you were waiting for communication that never arrived. This is certainly not the level of service we aim to provide. Having reviewed the matter, we can see that you have since been in contact with our agents. However, we acknowledge that the communication around your installation did not meet expectations and left you without the clarity you deserved.Your feedback regarding the installation experience and communication received will be shared with our Service Quality Team for review and improvement, with a focus on ensuring better communication and a smoother installation journey for our customers.Should you require any further assistance or updates, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing and frustrating it must have been to have an installation date arranged and then not have the installation proceed as expected, especially when you were waiting for communication that never arrived. This is certainly not the level of service we aim to provide. Having reviewed the matter, we can see that you have since been in contact with our agents. However, we acknowledge that the communication around your installation did not meet expectations and left you without the clarity you deserved.Your feedback regarding the installation experience and communication received will be shared with our Service Quality Team for review and improvement, with a focus on ensuring better communication and a smoother installation journey for our customers.Should you require any further assistance or updates, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew