No installation since December 2021

I paid do fibre LAST YEAR 22 DECEMBER 2022 ,agent punched in wrong address and I’ve corrected it ,as I write this review the date is 14 DECEMBER 2022 and web agents are now not responding on WhatsApp for the past two days I still don’t have a date on when will I get what I’ve paid for instead I’m told to pay for another month and my intial fee of 399 will be credited the following month HOW CAN I PAY FOR A SERVICE TWICE WHEN I HAVENT RECEIVED WHAT I PAID FOR INITIALLY