TD
Thembi D
1 reviews | Active since Sept 2020
08 Sept 2026, 09:53
No installation
I’ve been waiting for an installation for 24 days and they fail to send open serve to install. I’m loosing so much business
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
08 Sept 2026, 09:59Hi Thembi,
We understand how frustrating and stressful it must be to wait an extended period for installation, especially when the delay is impacting your business and your ability to stay connected. When customers sign up for a new service, they should feel confident that the process is progressing smoothly and that they are being kept informed along the way.We can see that you have been in contact with the team handling your order and that the installation has since been escalated. The team has engaged the network provider and is actively following up to ensure that you are contacted regarding the installation. They remain committed to seeing your order through and getting your service up and running as soon as possible.If you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and stressful it must be to wait an extended period for installation, especially when the delay is impacting your business and your ability to stay connected. When customers sign up for a new service, they should feel confident that the process is progressing smoothly and that they are being kept informed along the way.We can see that you have been in contact with the team handling your order and that the installation has since been escalated. The team has engaged the network provider and is actively following up to ensure that you are contacted regarding the installation. They remain committed to seeing your order through and getting your service up and running as soon as possible.If you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 09:59
Official
Hi Thembi,
We understand how frustrating and stressful it must be to wait an extended period for installation, especially when the delay is impacting your business and your ability to stay connected. When customers sign up for a new service, they should feel confident that the process is progressing smoothly and that they are being kept informed along the way.We can see that you have been in contact with the team handling your order and that the installation has since been escalated. The team has engaged the network provider and is actively following up to ensure that you are contacted regarding the installation. They remain committed to seeing your order through and getting your service up and running as soon as possible.If you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and stressful it must be to wait an extended period for installation, especially when the delay is impacting your business and your ability to stay connected. When customers sign up for a new service, they should feel confident that the process is progressing smoothly and that they are being kept informed along the way.We can see that you have been in contact with the team handling your order and that the installation has since been escalated. The team has engaged the network provider and is actively following up to ensure that you are contacted regarding the installation. They remain committed to seeing your order through and getting your service up and running as soon as possible.If you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
TD
Thembi D's updateReviewer Update
08 Sept 2026, 10:54Order paid 25 August it’s the 8th September . That’s 13 days so tomorrow is a full 14 days
This is the message from your service
Webafrica: Your order is being processed by your Fibre provider. They will contact you to schedule installation (if applicable). We cannot fast-track your order
This is the message from your service
Webafrica: Your order is being processed by your Fibre provider. They will contact you to schedule installation (if applicable). We cannot fast-track your order
TD
Thembi D's update08 Sept 2026, 10:54
Reviewer Update
Order paid 25 August it’s the 8th September . That’s 13 days so tomorrow is a full 14 days
This is the message from your service
Webafrica: Your order is being processed by your Fibre provider. They will contact you to schedule installation (if applicable). We cannot fast-track your order
This is the message from your service
Webafrica: Your order is being processed by your Fibre provider. They will contact you to schedule installation (if applicable). We cannot fast-track your order
Webafrica's replyOfficial
08 Sept 2026, 12:06Hi Thembi,
The team managing your order remains actively engaged and will continue to push for updates on their side to ensure everything progresses as smoothly as possible. They are committed to following up with the network provider and working towards having the installation completed as soon as possible.
Warm regards,
Webafrica Crew
The team managing your order remains actively engaged and will continue to push for updates on their side to ensure everything progresses as smoothly as possible. They are committed to following up with the network provider and working towards having the installation completed as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 12:06
Official
Hi Thembi,
The team managing your order remains actively engaged and will continue to push for updates on their side to ensure everything progresses as smoothly as possible. They are committed to following up with the network provider and working towards having the installation completed as soon as possible.
Warm regards,
Webafrica Crew
The team managing your order remains actively engaged and will continue to push for updates on their side to ensure everything progresses as smoothly as possible. They are committed to following up with the network provider and working towards having the installation completed as soon as possible.
Warm regards,
Webafrica Crew