No Human to Speak to

I am moving into a new house on the 1st of February, currently there is a line already installed, the line is with WEB africa. i have placed an order already on the 15th of January for this line to be active tomorrow. i cant get hold of webafrica in any way. when you call them they have this stupid thing where you can only chat to them on watsapp. i have send 100's of messages and havent received 1 reply. i work from home and need interent and there is no way to speak to someone over the phone to ensure everything is in order. Stay Away!!!!!!!