No help with slow fiber

Been having problems with my fiber now for two days got the 200meg line and only getting 20meg to 50 meg speed not even close to 200meg. First day complained they said they log it with Vumatel this was late in the evening so didn’t really have a chance to test it came home the second night still the same phoned them again just to get told that I had to test line and do I have a lan cable to plug into a pc witch I don’t only have a iPad no pc. I said to him I don’t see the reason for me to do all these test just to have the out come to be the same as I am telling you that my line is slow and it’s a wast of my time to be phoning you for a problem they should be on top off from the beginning it’s not they why I want to spend my evening doing all those test to have the same outcome. You pay those high prices just to do the work for them clearly there is a problem with webafric after reading all the other complaints on here already