NM
Ntshuxeko M
1 reviews | Active since Aug 2024
25 May 2026, 18:08
No help with connectivity
I just signed up to Webafrica and got my installation 5 days ago, however I cannot seem to get assistance with actual connectivity, I have been in the live chat daily with no resolution, it is really frustrating, as a new sign up im really not happy
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Webafrica's replyOfficial
26 May 2026, 08:18Hi Ntshuxeko,
We fully understand how frustrating this has been, especially as a new customer. Signing up for a service should be exciting and seamless, not something that leaves you feeling unsupported or unhappy so early on. This is not the experience we want any of our clients to have.
We have requested that the Onboarding Team reach out to you directly to assist with resolving the connectivity issue and to ensure your setup is completed correctly. They have been asked to make direct contact and provide hands‑on assistance so you can start using the service as expected.
We want to turn this around and ensure your experience improves from here. If you need to add any further assistance or follow up, you’re welcome to engage with us again via direct message on Hello Peter, and the team will continue assisting until this is resolved.
Warm regards,
Webafrica Crew
We fully understand how frustrating this has been, especially as a new customer. Signing up for a service should be exciting and seamless, not something that leaves you feeling unsupported or unhappy so early on. This is not the experience we want any of our clients to have.
We have requested that the Onboarding Team reach out to you directly to assist with resolving the connectivity issue and to ensure your setup is completed correctly. They have been asked to make direct contact and provide hands‑on assistance so you can start using the service as expected.
We want to turn this around and ensure your experience improves from here. If you need to add any further assistance or follow up, you’re welcome to engage with us again via direct message on Hello Peter, and the team will continue assisting until this is resolved.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 08:18
Official
Hi Ntshuxeko,
We fully understand how frustrating this has been, especially as a new customer. Signing up for a service should be exciting and seamless, not something that leaves you feeling unsupported or unhappy so early on. This is not the experience we want any of our clients to have.
We have requested that the Onboarding Team reach out to you directly to assist with resolving the connectivity issue and to ensure your setup is completed correctly. They have been asked to make direct contact and provide hands‑on assistance so you can start using the service as expected.
We want to turn this around and ensure your experience improves from here. If you need to add any further assistance or follow up, you’re welcome to engage with us again via direct message on Hello Peter, and the team will continue assisting until this is resolved.
Warm regards,
Webafrica Crew
We fully understand how frustrating this has been, especially as a new customer. Signing up for a service should be exciting and seamless, not something that leaves you feeling unsupported or unhappy so early on. This is not the experience we want any of our clients to have.
We have requested that the Onboarding Team reach out to you directly to assist with resolving the connectivity issue and to ensure your setup is completed correctly. They have been asked to make direct contact and provide hands‑on assistance so you can start using the service as expected.
We want to turn this around and ensure your experience improves from here. If you need to add any further assistance or follow up, you’re welcome to engage with us again via direct message on Hello Peter, and the team will continue assisting until this is resolved.
Warm regards,
Webafrica Crew