NO HELP FROM WEBAFRICA - THIS IS MY THIRD DAY OF FAILED "CONNECTION" WITH THEIR AGENT

I have been calling from Tuesday after Loss of Connection on my Internet - WiFi Router. When i call the contact number *** I can only get through to sales. i left my contact details and i was advised that a Technician will contact m back but no one has contacted me. Its so frustrating when everything in the house uses Wifi connection and the WiFi that is paid for is not working . The *** number refers me to What's up live chat option 4 tell to they will connect me to the next available agent which for past 2 days has not been in touch . Its ridiculous. what happened to getting telephonic assistance for Technical instead of an automated Whats-up line that is just dead .