No Help From complaints email or whatsapp "agents" regarding cancelling my service & giving me a refund on the money they deducted from my account and stopping the debit order

HORRIBLE HORRIBLE HORRIBLE "service", putting it politely!! I have been trying since 16 Nov 2021 to cancel my subscription due to no router being delivered, even though i have been debited more than R1000.00 for " pro rata & delivery " charges, even though i have no active line and never ever even received a router in the first place! I am fighting daily, whether via the ridiculous whatsapp bot or the complaints email, or through the facebook page, i am getting absolutely no where, trying to have my "line" cancelled and to get them to credit my money back. I would never in a million years refer anyone to Webafrica. Terrible service. Very unhappy with you guys! I keep having "agents" chat to me and then the conversation keeps ending because the agent says they have "escalated" my query and they will give me feedback, which they never do, and then i have to restart a chat, and give my issues all over again because the new person has no idea what i am talking about.