No happy

I need you guys to do as per conversation i had with Nolithi F your consultant on the 14th of November, i stated that where i stay the previous own had your fibre service however destroyed the infrastructure when they left, i then asked for new services to be installed and your consultant placed an order and asked that i make payment after making payment vumatel is now saying my service is active, HOW!!!????? Cos i requested for new services which means new installation. Can this be fixed or refund my money. ASAP