"NO FUSS SWITCH-A-ROOS!" is anything but.

I have been with this company for many years and I never had any difficulty with them. However, their "NO FUSS SWITCH-A-ROOS!" is anything but.

I have been trying to switch my ADSL account over to LTE provided by the very same WebAfrica - because I am a loyal customer. Since Thursday (28th November) morning I received my LTE sim but up till now the 3rd of December I still have not been switched. I have called several times and got very different responses.

1st - "Sir calm down, your LTE will be active in an hour", 2nd call - "Oh! its too early to call us, it take 24 to 48 hrs to activate", 3rd call (yesterday 2nd of December) - "I promise you it will be active by 6pm today."

I am still not connected.

Meanwhile I have been billed for an ADSL account I am not using. Also billed for an LTE that I have no access to. Upon that I am also buying data to stay online while these type of incompetency continues.

I can't leave, I can't switch but I am paying twice!

How is that fair? How can I not be mad?

Please can someone from webafrica please switch my account now? If you cannot switch, please close all my accounts.

Thanks.