No fibre installed till now

  Hello  Nontobeko

We see that one of our agents managed to address your concerns and assist you with the above earlier today via your WhatsApp chat session. To assist, we have logged a follow-up with the relevant teams, who will advise on the way forward directly.

 Ref#WA*** -  2 hours ago 

Warm regards, 
Webafrica Crew
 

Hello  Nontobeko.

We have raised this matter directly with the Vumatel activations team, who deal with all Vuma Reach installation queries. They will review the order status and email you with an update and the next steps ASAP.

Warm regards,
Webafrica Crew

Hello Nontobeko,

We completely understand how frustrating it must be to receive a payment notice after you’ve already paid, especially while still waiting for your fibre to be installed. We recognize the inconvenience this has caused.

We’ve notified the Vumatel Activations Team to review your account and provide you with an update via email as soon as possible. If you need any further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to help.

Warm regards,
Webafrica Crew

Hello Nontobeko,

We completely understand how frustrating this experience has been, especially after making your payment on 31 March and still not having your fiber installed. It’s clear that the delays and repeated escalations have caused significant inconvenience and disappointment.

Please be assured that urgency has been requested on your case, and the team is actively working to ensure your service is installed as quickly as possible. You will be kept updated at every step so that you are informed of progress.

If you need any further assistance, please send a direct message on Hello Peter with a brief description of your issue, and the team will be happy to help.

Warm regards,
Webafrica Crew

Hi Nontobeko 

Thank you for reaching out and sharing your experience. We completely understand how frustrating it must be to be without fibre, especially when it’s affecting your ability to work.

To take a closer look and assist further, could you please confirm the date and time you received the email stating that a technician was dispatched? Once we have this information, we’ll review the details and work on resolving the issue as quickly as possible.

Warm regards,
Webafrica Crew

Hi Nontobeko,

Thank you for the additional information. We’ve reached out to the relevant team, and they’ve received confirmation from Vumatel that a technician has been assigned. The technician will be in direct contact with you soon to arrange a site visit and provide further assistance.

Warm regards,
Webafrica Crew

Hi Nontobeko,  we completely understand how frustrating this must be, having your time disrupted without clear updates is very inconvenient.We can see that you’ve already spoken with one of our agents, and an escalation has been submitted to follow up on your order. We’re actively monitoring this to ensure progress is made and will keep track until your query is resolved.We appreciate your patience and are committed to seeing this through to completion.Warm regards,
Webafrica Crew

 

Hi Nontobeko, we completely understand how stressful and frustrating this situation has been, being unable to work since the 31st is unacceptable, and your concern is entirely valid. An escalation has been submitted to Vumatel to approve the additional line and arrange the installation. We are closely monitoring this and will provide feedback as soon as confirmation has been received from Vumatel. We understand the urgency and impact this delay has had on your work, and we are committed to following up until this matter is resolved. Warm regards,
 Webafrica Crew 

Hi Nontobeko, we completely understand how upsetting and exhausting this situation must be, waiting for your fibre to be installed while everything is on hold can be incredibly frustrating, especially when it’s affecting your ability to get things done. Please know that an escalation has already been submitted to ensure your order is actively followed up. We’re keeping a close eye on it and will provide feedback as soon as there’s an update, so you’re not left waiting any longer than necessary. We really appreciate your patience through this process, and we’re fully committed to making sure this is resolved for you as quickly as possible. Warm regards,
 Webafrica Crew 

Hi Nontobeko, we completely understand why you’re upset, being told a technician would arrive and then not having that happen is extremely frustrating, and it’s understandable that this feels like misleading information.To clarify, an escalation has been submitted to ensure your order is being actively followed up. This step allows us to get accurate updates from the team handling your request and ensures your case receives proper attention. We’re closely monitoring it and will provide feedback as soon as confirmation is received, so you’re not left in the dark any longer.We fully understand the inconvenience this has caused and are committed to seeing this through to resolution for you.Warm regards,
Webafrica Crew

Hi Nontobeko, we completely understand your frustration, being forced to wait repeatedly while your service remains down is completely unacceptable, and it’s understandable that this situation has caused significant stress. We want to assure you that your concern is being treated with the highest priority. An escalation has been submitted to ensure your order is actively being addressed, and we’re monitoring it closely to see it through to resolution. 
Warm regards,
Webafrica Crew 

Hi Nontobeko,  While we cannot confirm an exact turnaround time, we have marked your request as urgent and requested the team to provide feedback as quickly as possible. Your case is being actively monitored to ensure progress is made and updates are provided without further delays. We appreciate your patience as we work to resolve this and are committed to keeping you informed every step of the way. Warm regards,
 Webafrica Crew 

Hi Nontobeko,  if you wish to cancel your service, the refund will need to be submitted to Vuma Reach for processing. Please note that once submitted, refunds may take up to 15 days to be reflected, as the processing timeline is handled by their system. If you’d like to proceed with the cancellation and refund, please confirm, and we’ll ensure the request is submitted promptly. Warm regards,
Webafrica Crew 

 Hi Nontobeko,  if you wish to cancel your service, the refund will need to be submitted to Vuma Reach for processing. Please note that once submitted, refunds may take up to 15 days to be reflected, as the processing timeline is handled by their system. If you’d like to proceed with the cancellation and refund, please confirm, and we’ll ensure the request is submitted promptly. Warm regards,
Webafrica Crew 

Hi Nontobeko, your issue has been escalated to Vumatel, and we are currently awaiting their feedback to ensure it is prioritised. At this stage, we do not have an option for an immediate refund, as any refund must be submitted to Vumatel for processing. Once submitted, it can take some time to be completed. We are closely monitoring your escalation and will continue to follow up until this is fully resolved. Warm regards,
Webafrica Crew 

Hi Nontobeko, we completely understand how upsetting and disruptive this has been, especially since you’ve been unable to work since the 31st. Your frustration is entirely valid, and we hear how serious this situation is for you. Please know that your case has been flagged with the relevant team and marked as urgent. This ensures it is being actively prioritised, and we are closely following up to drive a resolution as quickly as possible. We are fully committed to seeing this through and will keep monitoring until your service is restored. Warm regards,
Webafrica Crew 

Hi Nontobeko,  we completely understand that you need clarity and a specific update. We’ve requested one of our Order Fulfilment agents to provide a detailed update on your order. While we cannot confirm an exact time frame at this moment, your case has been prioritised, and we’ll provide feedback as soon as their update is received. You’re speaking with the Webafrica Customer Support team, who handle order queries and follow-ups to ensure your requests are tracked and resolved efficiently. Warm regards,
Webafrica Crew 

Hi Nontobeko, for privacy and security reasons, we’re not able to share individual agent names on this platform. Please know, though, that you’re communicating with a real Webafrica Customer Support team member, not a robot, and we’re actively working on your query to ensure it’s resolved as quickly as possible.We’re committed to providing clear updates and will continue following up until your issue is fully addressed.Warm regards,
Webafrica Crew

Hello  Nontobeko.

We have arranged for our Vumatel activations team, which handles all Webafrica/Vumatel installations, to advise you directly via email as soon as possible on the status of the connection and the way forward. 

Warm regards, 
Webafrica Crew

Hi Nontobeko, please note that the 7–14 business days mentioned by is an estimated timeframe, but your installation has been marked as urgent to ensure it receives priority attention. We are actively following up with the relevant team and monitoring the progress closely, and we will provide updates as soon as Vumatel confirms any progress or a specific installation date. We understand how important it is for you to get back online for work, and our focus is on keeping your case moving and ensuring it’s resolved as quickly as possible. If you have any questions or need further support while waiting, please don’t hesitate to reach out, we’re here to assist every step of the way. Warm regards,
Webafrica Crew 

Hi Nontobeko. To be able to locate your account and provide accurate assistance, we’ll need you to include all relevant details in your email. This should include your account information, any reference numbers, and screenshots or links related to the issue. Once our team has these details, they can thoroughly review your case and provide clear guidance on the next steps.Please email *** with all the requested information so we can securely access your account and assist you effectively.Warm regards,
 Webafrica Crew

 Hello  Nontobeko

Thank you so much for taking our call earlier today. Our agent confirmed, detailing the activation status and the next steps with you directly. 

Warm regards, 
Webafrica Crew