No Fibre Installation after 16 days of Paying!

I am really upset and no longer have any patience towards how I have been dealt with as a future customer.

I have waited and constantly contacted WebAfrica since I made payment on the 29th of April 2024 for Fibre to be installed and activated. As per what they tell you in the e-mail you receive after making payment, you should receive a call for installation within 5 business days. This is a lie as I only received the call to schedule install after 14 days. After I had to contact and chase them multiple times via WhatsApp chat.

On the day of installation the installer established that my outside fibre box is vandalised and needs to be repaired. I was told it will be resolved within 24-48 hours. Another lie from Webafrica! It has now been over 48 hours since being reported and waiting for it to be fixed so my fibre can be installed and activated.

So total of 16 days since I made payment with no installation and no internet. Basically no work done by both Webafrica and Vuma.

I am strongly considering cancelling and just leaving bad reviews about this experience everywhere!