No Fibre for Months as Installation was never done correctly

@webafrica you have possibly the worst customer service system in the country! I quite literally cannot log a support request through any of your channels because there is no working channel! Now I have to resort to social media... My support ticket has been open for 10 days with no response, your whatsapp chat number says it cant understand my question, your call centre doesn't let you get past choosing to be called back or stay in the queue - both take you straight back to the main menu and continues to loop over and over again! My Fibre was installed at my rental apartment shortly before lockdown. Due to lockdown restrictions and our body corporate I have been unable to go back to the apartment until recently. The router was delivered to my house and when I went to install it at the beginning of July I noticed that not only was the installation not redone, as I had (very specifically) asked, the cabling from the wall mounted box into the new device that was installed was bent in 3 places! I was assured over the phone by the installer that the cable was fine, had been tested and everything was in working order. But when I connected the router there was no green light for internet as per the instructions. It remained red for hours after trying multiple different options to get it connected and is still not connecting. I cannot imagine that fibre cable bent in 3 places can be working never mind that it looks horrible. Can someone please get back to me immediately. TICKET ID: ***