NO FIBRE FOR ALLMOST 2 WEEKS AND NO RESPONSE

From the 26th of June our fibre has been off, numerous phonecalls dealing with whatsapp agents begging them to get a technician to contact us, we are still waiting for a response, web africa was quick enough to take their monthly fee this, yet we a paying for a non exsiting service, their call centre agents are unceffiecient and dont follow up or call back at all, shocking service, terribly dissapointed :-(