No fibre box, terrible service

I placed my order on the 24th of November. You guys took the R249 on the 26th. We had an issue of the old Tenants not canceling their service on time so I had to wait till the 8th of December for the ISP to be taken over. I then informed multiple agents that we don't have a fibre box. I got one call from Vuma last week on the 8th of December confirming my order and saying the scheduling team will be with me in 24 to 48 hours it is now the 13th of December and no one from Vuma haa contacted me. And when I speak to your agents they just inform me of this wait time that has to be fulfilled. I am unhappy and want my issue resolved. I need a fibre box installed. I received my router on the 10th yet with out the fibrebox its useless. You've alreay debited my account for the prorata amount as if I have connection. I expect a credit note for the difference. As to the agents they didn't want to provide me with Vuma's contact number and told me I have to wait.