No Feedback regarding my Fiber installation which is paid for already!

I app**** and paid for fiber installation at my home as I have to work from home due to the pandemic, this was 3 weeks ago. I have been trying to speak to someone to find out how far the process is, but I can never reach anyone, I tried calling on numerous occasions and their WhatsApp chat line, but I am kept waiting and ultimately speak to no one. On Friday past I was on hold via the phone for 55 mins, I eventually put the phone down as I wasted so much airtime on hold. I tried their chat line via WhatsApp and was on there for 2 hours, I left the chat open in case a consultant came on to chat with me, but nothing, the bot kept saying it was trying to connect me with someone. I could lose my job if I am not able to work from home, I have been more than patient, but this is getting ridiculous. I tried the WhatsApp line again this morning at 8am and I am still on hold while a bot tries to connect me with a live consultant, it is now 8:52am. This is not good customer service. I am very disappointed.