No feedback or urgency in resolving connection downtime.

<p>After a power failure, my fibre internet connection went down on Saturday 25th Feb and did not reconnect. I then called the Webafrica call centre, who then performed a reset of the IP port on their side. However, on Sunday the connection was still not restored. I again phoned the call centre. The lady at the call centre was very helpful and we went through a number of checks while I was on the line. She eventually detected that there was a problem on the Vumatel side (apparently not sending through the correct IP address details to Webafrica), which she would report, but would only be able to resolve on Monday. On Monday evening, I still had no feedback and decided to open a ticket (Ticket ID: ********** ) to ensure that this problem is recorded and tracked. However, after an initial response (the next day) that they were sorry about the problem and that this was escalated to Vumatel, nothing else happened.</p> <p> </p> <p>Almost a week later and I'm still sitting without an internet connection. If this is the level of service from Webafrica, I'll seriously need to consider moving to another service provider.</p>