MW
Marlin W
1 reviews | Active since Apr 2010
11 Oct 2015, 18:31
No feedback from ISP
My line started giving problems on the 1st of October. I reported my line to my ISP on the 4th of October for dropping intermittently as the problem didn't restore itself as it usually does. After a port reset did not correct the problem, a fault was logged with Telkom via my ISP on the 7th as they manage my line. On Saturday the 10th between 2am and 3 am my line died. There is no dial tone on the phone. I tried contacting my ISP and Telkom for the status of my call to no avail. It's now Sunday and my line is still dead. No communications from ISP or Telkom. Am I to pay for no service at the end of the month? This is pathetic !!!
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Webafrica's replyOfficial
14 Oct 2015, 14:25Hello marlinw,
Thank you for providing this feedback it is concerning that we have not attended to your issue, however I can assure you that its not our intention for any customer to feel this way.
Going forward I can confirmed that your fault has been escalated and a technician will be attending shortly.
A call was made to you, however we got voicemail, we will continue to monitor the fault and provide updates accordingly.
Please accept our apologies for the inconvenience and frustration which this has caused.
Regards
Mujeeb
Online Team
Thank you for providing this feedback it is concerning that we have not attended to your issue, however I can assure you that its not our intention for any customer to feel this way.
Going forward I can confirmed that your fault has been escalated and a technician will be attending shortly.
A call was made to you, however we got voicemail, we will continue to monitor the fault and provide updates accordingly.
Please accept our apologies for the inconvenience and frustration which this has caused.
Regards
Mujeeb
Online Team
Best regards,
Webafrica's reply14 Oct 2015, 14:25
Official
Hello marlinw,
Thank you for providing this feedback it is concerning that we have not attended to your issue, however I can assure you that its not our intention for any customer to feel this way.
Going forward I can confirmed that your fault has been escalated and a technician will be attending shortly.
A call was made to you, however we got voicemail, we will continue to monitor the fault and provide updates accordingly.
Please accept our apologies for the inconvenience and frustration which this has caused.
Regards
Mujeeb
Online Team
Thank you for providing this feedback it is concerning that we have not attended to your issue, however I can assure you that its not our intention for any customer to feel this way.
Going forward I can confirmed that your fault has been escalated and a technician will be attending shortly.
A call was made to you, however we got voicemail, we will continue to monitor the fault and provide updates accordingly.
Please accept our apologies for the inconvenience and frustration which this has caused.
Regards
Mujeeb
Online Team
Best regards,