JJ
Jacobus J
1 reviews | Active since Jul 2024
25 Apr 2026, 11:19
No feedback and no resolution
My Fibre line has been down for over two weeks. Technicians were on site and they keep saying the line will be active shortly. Its been 2 weeks now and still nothing. Trying to contact support is pathetic. You send a message and it takes forever for an agent to respond. There has been no feedback on the status of my fault request. I stated a chat on the app at 10:32. It's now 11.20 and I am still waiting to chat to an agent
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Replies (1)
Webafrica's replyOfficial
28 Apr 2026, 09:45Hi Jacobus, we appreciate you reaching out. Just to let you know, our HelloPeter support is available Monday to Friday, 8am to 5pm, and we are offline on public holidays, which is why we were not available on Freedom Day.
We know delays can be frustrating, and we really want to make sure you get the help you need.
If you are still waiting for assistance, please send us a private message with your details. We are ready to step in and guide you through to a resolution.
We are here for you every step of the way.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply28 Apr 2026, 09:45
Official
Hi Jacobus, we appreciate you reaching out. Just to let you know, our HelloPeter support is available Monday to Friday, 8am to 5pm, and we are offline on public holidays, which is why we were not available on Freedom Day.
We know delays can be frustrating, and we really want to make sure you get the help you need.
If you are still waiting for assistance, please send us a private message with your details. We are ready to step in and guide you through to a resolution.
We are here for you every step of the way.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew